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European Wholesale Tour Operator serving the Travel Agency community.

European Wholesale Tour Operator serving the Travel Agency community. European Wholesale Tour Operator serving the Travel Agency community.

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 Legals

Euroscape Travel® is a registered Trade Mark
owned and operated by European Travel Experts Pty.Ltd ABN 24128478482
Registered address: Bell City Business Centre, 215 Bell Street Preston. Victoria 3072 Australia

Euroscape Travel® deals through it's online reservation portal, offering the facility to reserve one or several services as detailed, in one or more Booking Requests subject to the following terms and conditions.
1. Deposits
1.1 A minimum deposit of $150 per person is required to secure Your hotel reservation if booking is made more than 40 days prior to departure

  • Full payment is required for Hotels and other services if departure date is within 40 days.
    Final payment is due 40 days before commencement date
    . In the unlikely event that Euroscape Travel® is not able to confirm a Booking Request, Your deposit will be fully refunded.
    2. Amendments and Cancellations
    2.1 Bookings are accepted with the understanding that Your request is definitive and it cannot be cancelled or amended without incurring fees.
    2.2 In peak season, which runs over festivals or special events, You may incur higher fees for amendments or cancellations, in some cases full pre-payment may be required immediately.
    2.3 Once confirmed a fee of $10.00 will be charged for each service amended.
    2.4 Amendments within 40 days of commencement date may incur higher charges.
    3. Late bookings
    3.1 For bookings received within 40 days of commencement date, full payment is required upon reservation.
    4. Cancellations & Refunds
    4.1 All cancellations must be made directly to Euroscape Travel® and not directly to the hotel or associate office.
    4.2 Cancellations within 14 days of commencement must be made in writing to Euroscape Travel&@174; by email click here or by phone(+61 3 90160570) quoting Your full name and your reservation number.
    4.3 In such cases, a cancellation must be confirmed to You by return email within 2 business days by Euroscape Travel ®. If within 2 business days You do not receive this confirmation please resubmit Your cancellation request again.
    4.4 Please note: refunds will not be granted for cancellations received within 7 days prior to the commencement date. For cancellations outside 7 days, refunds will be made less cancellation fees where applicable.
    If You cancel:
    (a) 40 days outside commencement of travel the deposit will be forfeited;
    (b) 40 to 30 days before commencement of travel, 10% of total amount payable will be forfeited;
    (c) 30 to 15 days before commencement of travel, 20% of total amount payable will be forfeited;
    (d) 15 to 7 days before commencement of travel, 50% of total amount payable will be forfeited; or
    (e) 7 days before commencement of travel or "no show" the total amount payable will be forfeited

    PLEASE NOTE: the above are terms and condition for general reservations, after full payment is received and documentation is issued, we reserve the right to charge booking fees and any suppliers cancellation charges in addition to the charges mentioned above fee4.5 It will be Euroscape Travel® responsibility to cancel the reservation with the relevant supplier. No responsibility will be taken for any cancellations made by the client or travel agent directly to the hotel or associate office.
    5. No Shows
    5.1 If You fail to check-in for the designated service on the date booked and shown on Your voucher no refund will be granted for this unused service.
    6. Over Bookings
    6.1 In case of hotel overbooking the client will be relocated to another hotel of the same category at no additional cost or refund.
    7. Travel Documents
    7.1 All travel documents including Travel Vouchers should be handled by the passenger with the utmost care. Please check Your vouchers to make sure dates and services correspond with Your requirements. Your voucher is the document required as evidence of Your reservation and payment of each service. It is Your responsibility to have a printed copy of Your voucher ready to present upon arrival for the service required.
    7.2 Some lost or destroyed travel documents may require a re-issuing fee. It is also Your responsibility to ensure that You are holding a valid passport with applicable visas required for the country You are visiting.
    8. Extra charges
    8.1 In some cases extra charges are payable direct locally. For more details please refer to our notes on the particular service.
    9. Complaints
    9.1 Any complaints arising from the reservation must be notified immediately and no later than 3 working days after termination of service so complaint can be investigated and or rectified. Complaints must be received in writing by either email click here 9.2 A complaint must be acknowledged by return \email within 2 business days by Euroscape Travel.® If within 2 business days You do not receive this confirmation please resubmit Your complaint again.
    10. Causes beyond Euroscape Travel ®’s and Its Affiliated Travel Providers control.
    10.1 Euroscape Travel® and its Affiliated Travel Providers will not be responsible for any failure in the course of this agreement due to a Force Majeure event. This shall include government intervention, wars, threat of war, riot, civil disobedience, industrial disputes, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, changes of water levels in rivers, unforeseen operational changes of air carriers such as changes of schedules or any other unforeseeable or unavoidable event beyond Euroscape Travel ® and its Affiliates Travel Providers ’s control.
    11. Behaviour
    11.1 It is You and Your party’s responsibility not to behave in such a way as to cause harm or offence to others or to risk damage of property belonging to others. In such an event Euroscape Travel ® and all Affiliated Travel Providers have the right to terminate any arrangements made by You on Your behalf. In this instance Euroscape Travel®’s and Affiliated Travel Providers, responsibility towards You and Your party will cease and there will be no refunds, no compensation payments and no reimbursement of any costs or expenses You may sustain as a result of such behaviour.
    12. Hotel and services Information
    12.1 Euroscape Travel ®makes every effort to ensure that all details and descriptions are correct and is subject to change without notice. Euroscape Travel® however, does not own or operate any of the hotels or services and therefore cannot prevent or control any changes. Euroscape Travel ® is not responsible for any service or facility temporarily out of use or for any renovation, redecoration or maintenance undergoing in a particular hotel.
    12.2 Euroscape Travel ®is also not responsible for the effects of deterioration (wear and tear) or if the particular service is not suited to the client’s taste or preference. All content on this web site has been published in good faith however Euroscape Travel® cannot check the accuracy of all information provided by hotels.
    13. Payment
    13.1 If payment for service is made by a third party, written acceptance of authorisation for payment is required by the card holder.
    13.2 Prices are quoted in your local currency and guaranteed in the displayed currency. Once Your itinerary is invoiced, prices in Your local currency are guaranteed for 21 days after this period. Your local currency cost may vary due to currency exchange.
    14. Fees
    14.1 Unless stated expressly to the contrary, all fees and charges payable to Euroscape Travel® pursuant to this terms and conditions or otherwise are not inclusive of Government taxes < br>Please note in some Country or Cities a Tourist Tax, or City Tax is charged and collected directly by the Hotel concern, this Tourist tax cannot be collected by us and cannot be included in the price15. Web Site Terms and Conditions
    15.1 The web site terms and conditions are incorporated into these terms and conditions.